If you need help with a return, damaged item, incorrect item, or another order issue, please contact LumaPeak before sending anything back.

How to start a return request

Use our Contact page and include your order number, product name, and a short description of the issue. If an item arrived damaged or incorrect, photos can help us review the request.

Wait for return instructions

Please do not mail a product back before receiving return instructions. We will confirm the applicable return eligibility, return address, shipping instructions, and refund details before a return is sent.

Damaged or incorrect orders

If your order arrives damaged or you receive the wrong item, contact us with the order number and relevant photos so we can review what happened and provide the appropriate next steps.

Refund processing

If a refund is approved, the applicable refund details and processing steps will be confirmed with the return instructions. Payment-provider processing time can vary after a refund is issued.

Questions before ordering

If you have questions about a product, shipping, or the order process before purchasing, please use our Contact page.

This page describes our current return and refund support process. Any rights required by applicable law continue to apply.